Maintenance Performance Analysis Report

Vendor Health Score 125.4

EXCEEDING PERFORMANCE

Target Range: 85-115

Your vendor network is crushing it-scoring above the target range. This means you’re working with top-notch vendors delivering quality work at fair prices, keeping your market edge sharp. A strong vendor set ensures reliable repairs without breaking the bank, boosting overall operational health. It’s like having a dream team that shows up on time and doesn’t ghost you mid-job-vendor vibes are strong here!

Median Vendor Acceptance Speed 0.2 Hours

EXCEEDING PERFORMANCE

Target Range: 0.5-1.2 hours

Vendors are accepting assignments faster than the target. This quick uptake streamlines your workflow, reducing delays right from the start. It sets the tone for efficient repairs, ensuring issues don’t linger. Check vendor schedules and communication lead times-your vendors are basically speed-dating your melds successfully.

Median Vendor Time to Schedule 1.7 Hours

EXCEEDING PERFORMANCE

Target Range: 4.0-8.0 hours

Scheduling is happening well below the target, showing vendors are proactive and responsive. Faster scheduling leads to quicker resolutions, improving resident trust and reducing backlog risks. Your vendors are scheduling like they’ve got a hot date with efficiency-keep an eye on highvolume vendors to sustain this.

Annual Spend per Unit $1,165

EXCEEDING PERFORMANCE

Target Range: $1,680-$2,592

You’re spending less than the target range, controlling costs effectively. This is a key indicator for investors, holding net cash flow steady while avoiding experimental risks from higher maintenance costs. Check vendor invoices against averages to ensure you’re getting the best deals-it’s like finding money in your couch cushions, but for property ops.

Completed Melds > 7 Days 29.9%

EXCEEDING PERFORMANCE

Target Range: 32%-39%

Fewer long repairs than the target, meaning most issues are wrapped up swiftly. This minimizes exposure to major issues and keeps costs in check. Your efficiency is showing-repairs are closing out before they become problems, keeping both residents and budgets happy.

Average Resident Satisfaction 4.6/5

WITHIN TARGET

Target Range: 4.2-4.6

Right at the upper end of the target with solid participation. High satisfaction on speed and quality builds resident loyalty. Satisfaction holds steady within bounds, with no major dips indicating consistent service delivery.

Median Speed of Repair 4.6 Days

WITHIN TARGET

Target Range: 3.4-6.8 days

Solidly in the target range. Quick repairs lead to happier residents and lower costs. Median Speed of Repair trends within target, though unscheduled stages show variability-focus on consistent scheduling for even better flow.

Vendor Health Score

Surpassing the market index of 100 by over 25% signifies exceptionally robust vendor partnerships characterized by competitive pricing, timely execution, and quality workmanship. This translates to controlled maintenance expenditures and minimized disruptions to property operations, ultimately fortifying the portfolio’s resilience against market fluctuations and protecting NOI margins.

Average Resident Satisfaction

Underscores the efficacy of maintenance protocols in fostering positive experiences. High satisfaction levels cultivate resident loyalty, thereby reducing turnover rates and the attendant costs of re-leasing, which can erode net operating income by thousands per unit annually.

Median Speed of Repair

Operating within optimal benchmarks demonstrates operational excellence. Swift resolution directly correlates with elevated resident satisfaction, which diminishes the propensity for lease non-renewals-often amounting to thousands per unit annually in vacancy and turnover costs.

Vendor Acceptance Speed

Lightning-fast vendor response times demonstrate exceptional operational control and vendor relationship management. This metric directly impacts overall repair velocity, reducing property liability exposure and enhancing resident retention through swift issue resolution.

Remediation Volume

Maintaining remediation rates within industry benchmarks indicates quality work completion on first attempts, minimizing resident disruption and avoiding costly return visits. This efficiency directly contributes to both cost control and resident satisfaction metrics critical for asset performance.