Placing your investment in the hands of a property management company is, for some, quite a daunting and uncertain move. The advantages are, though, very clear.
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Here, we review some of our most frequently asked questions, answers that should put your mind at ease while, at the same time, informing your understanding of how effective management, when properly implemented, can transform the value of your investment.
That depends on the metrics (location etc.) of your property. What we can say is that we conduct extensive market analysis of each property, helping clients earn the very highest rental value at no extra cost.
2. What type of properties do you manage?
Triumph manages every type of property – both residential and commercial. Our services are personalised for each client and for the specific needs of their properties. Contact us today to learn more about how we can assist your properties.
3. What is a Security Deposit Transmittal (SDT)?
An itemized list of the inspection in which was performed notating any documentation of repairs that are needed at the property (if any) that will reflect tenants security deposit as a whole. This is created by comparing the move in condition form and the techs estimate.
4. What marketing strategies do you adopt?
Our marketing team advertises your property on the very best rental websites – well over 100 websites. We maximize the exposure of your property in a manner where it never gets buried within listings. Effective marketing is essential for rental properties. We also market through standard means – such as newspapers, flyers etc. – a comprehensive marketing approach that delivers an instant impact.
5. What if the security deposit does not cover all repairs?
With our best efforts, we will try to retrieve what is owed. If not, we will send the tenants account to collections and it will be reflected on their credit history.
6. What part of Las Vegas do you manage?
Triumph covers the length and breadth of Las Vegas, offering our services wherever they’re needed. If you are concerned that your property might be outside our geographic scope, contact a member of our customer service team today.
7. How can I receive a free quote?
There are two simple ways you can receive a free quote. You can call us direct at (702) 367-2323, or, alternatively, you can fill out our online form. We will get back to you very shortly with your free quote.
8. Do you need payment up front for the repairs?
For estimates over $1000, we would need at least 50% up front so our tech can begin the work and then the remaining balance will be due upon completion.
9. What forms of payment can I use?
The best payment method would be signing onto your owners portal, or you can pay by credit card or mail in a check to 9030 W Sahara Ave. #668 Las Vegas, NV 89117.
10. What is included under ‘normal wear and tear’?
Normal wear and tear includes anything that can be damaged by normal usage such as minor marks on the walls, faded paint, toilet flappers, sun damaged blinds, carpet being worn out (not damaged).
11. Can I use my own tech?
You are welcome to use your own tech. We would need to know when the repairs are completed for marketing purposes. We also would need the invoice before the 20th of the month so it can allow time for Leasing to complete the SDT.
12. When can I expect the security deposit to be credited back to me?
After the SDT has been sent to the tenants, it can take up to 30 days to receive the security deposit back.
13. Which property manager would I be working with? Am I assigned one person or is there a team of managers I’ll be working with?
Triumph is a team of 15 associates, each of whom work together to manage your property as efficiently as possible. Each department works with each other to deal with any issues at hand. For example, our repairs department has two personnel and our accounting department has one member of staff each for receivables and payables. So, while you will have one email address and one “go to” person, each department will contact you separately depending on what owner/tenants needs to be addressed.
14. How often is each property inspected to ensure everything is functioning well?
We perform inspections prior to the tenants taking possession of the property and once upon move-out to ensure the property is returned in the same condition as they took possession. Though on multi-plex apartments, our team recommend bi-monthly visits, or, at the very minimum, one visit per month. Our goal is to perform the necessary duties that you expect. These duties include trash elimination, communicating with tenants – listening to and addressing any complaints – and reporting anything out of the ordinary to you, the owner. Our inspections are performed by a third party and hence there is a fee for the duties mentioned in the previous sentence.
15. Who completes those drive-bys and/or inspections?
Our inspections are performed by a third party. However, if you have a specific person or vendor in mind, we are more than happy to use their services. Similarly, you can use your own handymen, if required on any maintenance work order.
16. What is the cost to switch my tenants/leases to your company?
There are no costs for lease switching – no cost annually and no hidden fees. We will work efficiently with your current property manager to make the transition smoothly without the involvement of you as the landlord.
17. Is there any charge for my current property management to transfer funds to Triumph?
There is no charge for any transfers. There is also no charge for posting notices of these transfers and no charge to collect keys, leases and funds from your property manager.
18. My contract with the previous property manager terminates mid-month – what will I be billed for the remainder of the month?
We will charge you from the start of the following month. You are not charged for mid-month starts.
19. My units are such that a professional photographer is not required; they are basic units. If I don’t want to use a professional photographer, what options are available to me?
Our standard professional photography package costs $200 so, while your units may be basic, the photos can represent these units in the most appealing light.
Triumph offers the very best property management services across Las Vegas; honest, transparent, professional services that make an impact to your investment.
I’ve been using Triumph for several years now and have yet to be disappointed. Their service is second-to-none. They continue to respond in a timely and considered manner to any query I’ve lodged. Plus,I haven’t had any problem with their tenant selection. In all, I’m thoroughly impressed and can’t recommend the team at Triumph highly enough.- Michael
Triumph couldn’t have been more helpful with my two rental properties! Their great marketing approach meant that my property was sorted in less than a month. I was particularly happy with their timely maintenance work! They clearly know what they’re doing and know how to please their clients. Very professional throughout. - Jackie- Jackie